REFUND, CANCELLATION and RETURN POLICY:

What is your Product Return/Exchange Policy?
It is our desire to serve our students and customers to the very best of our ability and to the highest standards of excellence. This page explains our policies on issuing refunds.

Refunds will be issued in the same manner as payment. If payment was via credit card, refund will be issued to the card used. If payment was by check, refund will be by check.
For all training courses, payment is due in full to reserve a seat in the course unless specifically stated otherwise.
If a student cancels their seat in the course more than 7 days from course date, a full refund will be issued.
If a student cancels their seat in the course less than 7 days from course date, a 50% refund will be issued.
No refunds for course seats will be issued on or after the date of the course.
Students who are removed from a course for any reason, as stated in our hold harmless agreement, will not be issued a refund for their course fees.

If for any reason a course is canceled, students will receive a full refund promptly at the time of cancellation as well as notice of the cancellation as soon as possible.
What is your Product Return/Exchange Policy?
We accept exchanges and returns up to 30 days* from the original ship date. Items must be UNUSED and UNWORN with the original product packaging and must be accompanied with the original receipt. Items not returned with original packaging or in resalable condition will not be qualified for refund or exchange.
*Closeout items, sale items, or items purchased at special events cannot be returned, refunded, or exchanged.

If you wish to return an item for refund or exchange, please call (316) 613-1407 for any questions. Note: Any shipping charges will NOT be refunded or reimbursed.
You can use any shipping method you like to send items back to our location, however, we recommend that you use a shipping provider that offers tracking and insurance capabilities, since we cannot take responsibility for return shipments that we do not receive. We also recommend that you keep a copy of your tracking number for your own records.

Where do I send my Return/Exchange?

Any product returned for any reason including repair must have prior approval and a return authorization number on the outside of the box.

All returns/exchanges, accompanied by original receipt, should be sent to:
SHAW STRATEGIES
8611 Concord Mills BLVD #127 Concord, NC 28027

Please note that exchanges will not be sent out until we’ve received the item, including receipt, from your original order. Any credit due after an exchange will be refunded to the credit card used for the original purchase.
For returns, we will issue a refund to the credit card used for the purchase for the amount you paid for your order, excluding shipping costs, typically within 7-10 business days. Shipping fees are non-refundable.