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RETURN POLICY:

What is your Product Return/Exchange Policy?
It is our desire to serve our students and customers to the very best of our ability and to the highest standards of excellence. This page explains our policies on issuing refunds.

Refunds will be issued in the same manner as payment. If payment was via credit card, refund will be issued to the card used. If payment was by check, refund will be by check.
For all training courses, payment is due in full to reserve a seat in the course unless specifically stated otherwise.
If a student cancels their seat in the course more than 7 days from course date, a full refund will be issued.
If a student cancels their seat in the course less than 7 days from course date, a 50% refund will be issued.
No refunds for course seats will be issued on or after the date of the course.
Students who are removed from a course for any reason, as stated in our hold harmless agreement, will not be issued a refund for their course fees.
What is your Product Return/Exchange Policy?
We accept exchanges and returns up to 30 days* from the original ship date. Items must be UNUSED and UNWORN with the original product packaging and must be accompanied with the original receipt. Items not returned with original packaging or in resalable condition will not be qualified for refund or exchange.
*Closeout items, sale items, or items purchased at special events cannot be returned, refunded, or exchanged.

If you wish to return an item for refund or exchange, please call (316) 613-1407 for any questions. Note: Any shipping charges will NOT be refunded or reimbursed.
You can use any shipping method you like to send items back to our location, however, we recommend that you use a shipping provider that offers tracking and insurance capabilities, since we cannot take responsibility for return shipments that we do not receive. We also recommend that you keep a copy of your tracking number for your own records.

Where do I send my Return/Exchange?

Any product returned for any reason including repair must have prior approval and a return authorization number on the outside of the box.

All returns/exchanges, accompanied by original receipt, should be sent to:
SHAW STRATEGIES
8611 Concord Mills BLVD #127 Concord, NC 28027

Please note that exchanges will not be sent out until we’ve received the item, including receipt, from your original order. Any credit due after an exchange will be refunded to the credit card used for the original purchase.
For returns, we will issue a refund to the credit card used for the purchase for the amount you paid for your order, excluding shipping costs, typically within 7-10 business days. Shipping fees are non-refundable.

Conditions of Use:

Use of the SHAW STRATEGIES website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

TRADEMARKS
SHAW STRATEGIES and other marks indicated on our site are trademarks owned exclusively by SHAW STRATEGIES The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not SHAW STRATEGIES, in any manner that seeks to disparages or discredit SHAW STRATEGIES or in any manner that may cause confusion among our customers.

COPYRIGHT (ALSO SEE INSTRUCTOR PORTAL)
All content on this shawstrategies.com is the exclusive property of SHAW STRATEGIES. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

PROTECTING YOUR ACCOUNT
Some portions of this shawstrategies.com permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

LICENSE AND SITE ACCESS
SHAW STRATEGIES grants you (the user) a limited license to access and make personal use of this shawstrategies.com. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of SHAW STRATEGIES. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This shawstrategies.com or any portion of this shawstrategies.com may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of SHAW STRATEGIES You are prohibited from using meta tags or any other hidden text utilizing SHAW STRATEGIES or trademarks without the express written consent of SHAW STRATEGIES. Any unauthorized use of this website voids the limited license granted by SHAW STRATEGIES.

CONTENT SUBMITTED BY SITE USERS
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant SHAW STRATEGIES and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SHAW STRATEGIES or its affiliates for all claims resulting from content you supply. SHAW STRATEGIES reserves the right to remove any content at our sole discretion.

This site is provided by SHAW STRATEGIES on an “as is” and “as available” basis. SHAW STRATEGIES makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of shawstrategies.com is at your own risk.
SHAW STRATEGIES cannot warrant that this site, our servers, or email communications affiliated with the use of this shawstrategies.com, are free from viruses. SHAW STRATEGIES will not be responsible for any damages of any kind resulting from use of this shawstrategies.com, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, SHAW STRATEGIES offers its clients special offers and discount codes to be used in conjunction with this shawstrategies.com. These offers are frequently disseminated via this shawstrategies.com and through email to those who have registered for our email database. They are sometimes posted on our home page (shawstrategies.com) or announced via other means of communication in conjunction with the promotion of the SHAW STRATEGIES product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. SHAW STRATEGIES at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this shawstrategies.com in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

APPLICABLE LAW
By visiting shawstrategies.com you agree that the laws of the state of North Carolina, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SHAW STRATEGIES.

CHANGES IN POLICY
SHAW STRATEGIES reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.